Friends of the Family

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  • Program Details

    Enroll in e-Friends Rewards®: A faster way to get your points!

    • e-Friends Rewards® customers can redeem points in as little as 3-7 days PLUS get other exclusive deals on featured items!
    • Being an e-Friends Rewards™ member is easy. Just keep a valid email address associated with your account and set your preferences to accept our email messages!
    • For NON-e-Friends Rewards® customers, the traditional program remains the same . Rewards are credited directly to your account at the end of each earning period.
    • All points expire one year from date of purchase.

    General Program Details:

    You'll earn a 3% Reward on all regular purchases and even more during special multiple point promotions. There may be other promotions during the year where points cannot be earned. Sutherlands Friends of the Family PLUS credit card holders can choose a 5% instant discount or special financing on qualifying purchases

    Reward points are redeemable for in-stock, regularly priced merchandise only. Rewards are not the equivalent of cash. They are a discount on purchases and not redeemable for cash or to used to pay off balances on any Sutherlands® Credit Card or other charge account. No cash refund will be given for unused balances. Rewards points cannot be used to purchase regular Gift Cards.

    EXPIRATION: Your rewards must be used before they expire. All rewards expire one year from the date of purchase.

    Merchandise paid for with a Reward will not earn additional Rewards. If you return merchandise that was paid for with Reward points, it will not be refunded in cash. That amount will be credited back to your available Rewards.

    Friends of the Family purchases made using a Sutherlands® Credit Card will receive an INSTANT 5% Reward and NO traditional Friends of the Family program reward. Friends of the family rewards CANNOT be earned in addition to Sutherlands Friends of the Family "Plus" credit card rewards.

    This offer is good only at participating Sutherlands® stores. This offer may not be combined with any other offer or discount. This program can be changed at any time without notice.

    e-Friends Rewards™ Member Rewards:

    All Rewards you've earned will be applied as a credit to your Friends of the Family account approximately 3-7 days after your purchase.

    If at any time we notice you are not receiving our messages, you will be converted back to the standard program. This could happen if you unsubscribe, abandon your email address, messages sent to you start bouncing, or you are removed from our list for any reason. The Rewards you've earned will still be available, but any new purchases will be on the standard program. If this happens, just update your email address or subscription preferences and all "future points" will become available again.

    Standard Program Member Rewards:

    All Rewards you've earned will be applied as a credit to your Friends of the Family account a few days after the end of each earning period (January and July). If you convert to an e-Friends Rewards™ account, all future points will become available immediately.