Frequently Asked Questions

How do I change my email address?
You can update it in your account settings. Your Friends of the Family Rewards status will remain the same.
How do I sign up for the Friends of the Family Rewards Program?
Create or log into your account at https://sutherlands.com/myaccount Once logged in, go to "Account Summary" and check if your Friends of the Family account is linked. If not, link it. If you are enrolled and have no email listed, you will see "Pending Rewards" in your account. Once you add your email, you will see "Available Rewards." If your email address becomes invalid or you unsubscribe from our messages, you will receive rewards twice a year instead of within a week of purchase*. If this happens, update your email address and follow the activation process to have your pending rewards made available again.
What if I don’t want to receive Friends of the Family emails?
Customize your email preferences in your account settings. Opting out of Friends of the Family emails means receiving biannual rewards in January and July, rather than within a week of purchase.
What is the Friends of the Family Rewards Program?
"Friends of the Family" is our customer loyalty program, available only at participating locations. Earn 3% in rewards when you shop in-store or online. Earn rewards within a week of purchase*. If your email isn't connected or you've unsubscribed, you'll get rewards twice a year, in January and July. You can learn more about it by clicking here.
When do rewards expire?
Rewards may expire after one year where required by law.
When will I receive my rewards?
If your email is linked to your account, and you have opted to receive Friends of the Family emails, then you will receive rewards within a week of purchase. If no email is listed or you have opted out of receiving Friends of the Family emails, then you will receive rewards twice a year, in January and July.

Please choose a store for pricing and availability.

Find Your Local Store
Feedback