Sutherlands Home Improvement stores are your local source for hardware, tools, mulch, building materials, and everything you need for your home.

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Frequently Asked Questions

Company Information

Online Ordering - Pick Up In-Store

Online Ordering - Customer Support

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Product and Website Information

Do you honor pricing and product information errors listed on the website?: Sutherlands.com strives to ensure the accuracy of product listed on the website. Unfortunately, mistakes do happen. In the event of incorrect pricing or product information, Sutherlands.com will cancel any orders associated with the error. Sutherlands.com reserves the right to not honor misprinted advertisements, incorrect internet pricing, and/or incorrect product information.
How can I suggest Sutherlands.com carry an item?: We?re adding new items to the website every day, and we value your suggestions! It?s possible we already carry the item and can check availability for you. Please submit your request using the Feedback option, and your notes will be sent directly to our buying department.
How do I find an item on your website?: You can browse for an item by department using the navigation menu. You may also use the search box above the menu to search by the product name, manufacturer number, description, or vendor name.
When does the online price not match the local store price?: We strive to minimize differences in retail pricing. However, each of our stores sets local pricing based on the region. To see the most accurate selection, pricing and availability, be sure to choose your local store first using our store selector. Otherwise, you might see incorrect pricing and/or information which doesn't pertain to you.
Who can I ask about product information?: We would be happy to help answer product related questions. Please email order_support@sutherlands.com for help or contact your local store.
Why can't I find all of your in-store products on your website?: While we currently have over 150,000 items listed, we are still in the process of adding tens of thousands of more products found in our stores to Sutherlands.com. If you don't find what you're looking for, please feel free to ask us for pricing or information .
Why does my item say “No photo available”?: We?re always working to improve our website! If you notice something that needs updating, please share your comments using the Feedback option. Your note will be sent directly to our product data team for review and updates.

Gift Cards

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Friends of the Family Rewards

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Online Ordering - Ship-to-Home

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