Frequently Asked Questions

Can I buy Gift Cards Online?

Gift Cards are not available online at this time. They will be available again for online purchase in the near future.

Can I personalize my gift card?

Yes! You have the option to pick from one of the many available card designs and type a personal message at the time of purchase. Please note that gift cards cannot be canceled, exchanged, or returned after shipment.

Can I use my gift card to pay my Sutherlands consumer credit card balance?

Gift cards cannot be used to make a payment on your Sutherlands consumer credit card balance.

How do I check the balance of my gift card?

Please visit our Gift Card Balance page

How do I get more information about gift cards?

Please visit our Gift Card FAQ page

Please visit the Gift Card Terms and Conditions page.

Where can I use my gift card?

Please visit our gift cards terms and conditions page.

Gift card redemption is not offered on the website at this time. When placing an In-Store pickup order, however, you can present your gift card to the cashier when picking up your order.

Gift cards purchased online at Sutherlands.com or in-store from Sutherlands® stores identified in this website can be redeemed at any Sutherlands® store, EXCEPT Sutherlands HomeBase stores in Alexandria, LA, Amarillo, TX, Fort Worth, TX, Lubbock, TX, Mineral Wells, TX and Nevada, MO. Gift cards purchased at Sutherlands HomeBase stores in Alexandria, LA, Amarillo, TX, Fort Worth, TX, Lubbock, TX, Mineral Wells, TX, and Nevada, MO can only be redeemed or used at those stores.